Terms and conditions
What you should know about working with Window Cleaners 2U (WC2U). Please note we have the right to change our terms and conditions at any time.
In these terms of business ‘we’ or ‘our’ refer to Window Cleaners 2U (‘the Company’).
Quotes and Estimates
For each project, the Customer will receive an estimate outlining the project specifications and estimated fees for our time based on the Company’s current hourly rate and, where appropriate, any goods and professional services commissioned by the Company in order to complete the project.
If works exceeds the price we shall contact you to discuss this at our earliest convenience and explain the reasons why.
The company will not be liable for any delays caused during the cleaning process. Whilst every effort is made to ensure there are no delays, it is your responsibility to contact us in the event that products have not been received within the agreed timescales. We will not be held responsible for delays caused due to non receipt of emails.
We reserve the right to charge extra where the clean requirements change substantially from the original, and these changes are requested after you receive the initial quote.
Invoicing and Payment
Invoices are issued at our discreation and usually when we complete a clean and you are not avaialble to make immediate payment. We invoice via compliment slips that contain all the inforamtion you need to pay us on time.
If you do not pay the total amount of the invoice within 14 days of the invoice issue, the Company reserves the right without notice and in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented to incorporate the features of European Directive 2000/35/EC to charge interest on past due balances at the rate of 8% over the Bank of England base rate and reserves the right to refuse completion of delivery of ongoing work until the past due balances are paid in full.
The invoive/ compliment slip is your advance notice of our intention to cliam compensation under the residencial claiments act if you do not pay within 7 days of recipt.
The Customer shall pay the Company’s costs, charges and expenses directly or indirectly incurred in obtaining or otherwise enforcing payment of outstanding accounts. For some projects the Company may charge stage payments or monthly payments.
Despite our best efforts we may make a mistake, by which we mean any breach of our duties to you. If we do, and are liable to compensate you, you agree that our liability is limited in the following respects:
It is the Company that is liable, not an individual partner or member of staff. You agree to make no claim against an individual.
Our maximum liability for any claim by you whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance, or contemplated performance, of the work you have requested shall be limited to the price paid by you for our services (unless a different amount is agreed with you in writing).
Where any claim relates to a mistake made by us, this overall limit applies whether the mistake affects just one piece of work we do for you or several, so long as it is the same or a similar mistake.
We are liable for loss that we directly cause where that total liability does not exceed the total amount of the fees payable relating to the loss in question. Otherwise we have no liability for any indirect or consequential loss or loss of anticipated profit or other benefit and shall not be liable for any of the following:
loss of profits; or
loss of business; or
depletion of goodwill and/or similar losses; or
loss of anticipated savings; or
loss of goods; or
loss of contract; or
loss of use; or
loss due to corruption of data or information; or
any special, indirect, consequential or pure
economic loss, costs, damages, charges or
any damages paid by you or loss suffered by you arising out of any allegation or claim
We will agree with you at the outset the scope of the work. We are not responsible for matters that are outside the scope of the work agreed. All prices are as quoted. We will not be liable for any delays caused during the project process. You must pay to us, on demand, all reasonable costs, charges or losses sustained or incurred by us (including, without limitation, any direct, indirect or consequential losses, loss of profit and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from any of the following acts or omissions by you: fraud, negligence, failure to perform or delay in the performance of any of your obligations.
We routinely use email to communicate, and whilst we have normal levels of security in place, you accept the risk that email communications may not be secure.
Property and Suppliers Performance
The Company will take all reasonable precautions to safeguard property entrusted to it. In the absence of negligence on its part, however, the Company is not responsible for loss, destruction or damage or unauthorized use by others of such property. The Company will use its best efforts to ensure quality and timely delivery of all artwork, printed matter and other materials. The Company will use its best efforts to guard against any loss arising from the failure of its suppliers, media, or others to perform in accordance with their commitments but the Company is not responsible for failure on their part. The Company cannot in any way be held responsible for quality, price, performance or delivery of materials made or supplied by others where the work has been placed directly by the Customer or his agents.
The Customer will indemnify and hold the Company harmless for any loss or expense (including legal fees), and agrees to defend the Company in any actual lawsuit, claim or action arising in any way from the working relationship.
This includes but is not limited to claims made against the Customer and any of its products and services arising from the publication of materials prepared by the Company and which the Customer approves before publication.
The validity and enforceability of this agreement will be interpreted in accordance with the laws of England but the Company reserves the right to bring proceedings in connection with this contract in any other court of competent jurisdiction. Failure by the Company to enforce any of these conditions shall not be construed as a waiver of that condition or any other condition.
We endeavour to comply with the most current English law on data protection.
Any data gathered from you about you or your company will not be disclosed to any third party.
We are legally bound to reveal information, including personal information, if law enforces it. We do not assume any responsibility or liability for any information provided by you which may be disclosed by accident or by third parties’ illegal acts.
Ending our Relationship
You may ask us to stop work on your property at any time. If so, please confirm that in writing. We may choose to stop acting for you, but only if we have good reason to do so (for example, if you continually do not give us clear and constructive feedback, or do not make a payment when due).
These terms and our relationship will be governed by English Law. We each submit to the exclusive jurisdiction of the English courts.
Unless otherwise agreed, these terms of business apply to any instructions you have already given us and all future instructions you give us. Your continuing instructions in this matter will amount to your acceptance of these terms and conditions of business.
Your acceptance of these terms of business are also noted with the authorisation of a quote and/or invoice.
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy and constant we will not clean your windows. Your clean will carry over to the next working day.
Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule available for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us.
Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 07804 469 026 or by email to firstname.lastname@example.org. However we do not offer one off window cleans and because of this a cancellation charge of £30.00 will be payable if cancelled before a second clean has taken place.
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.